1. How can I place an order?
You can place an order directly through our website by selecting your preferred product, size, and completing the checkout process using a secure payment gateway.
2. What payment methods do you accept?
We accept all major payment methods including:
- UPI
- Debit & Credit Cards
- Net Banking
- Wallets (as supported by the payment gateway)
All payments are processed securely.
3. How do I know my order is confirmed?
Once your payment is successful, you will receive an order confirmation message/email with your Order ID.
4. How long does delivery take?
Delivery usually takes 5–10 working days, depending on your location and courier partner. Estimated timelines may vary during sales or due to unforeseen circumstances.
5. Can I cancel my order?
Yes, orders can be cancelled only before dispatch. Once shipped, cancellation is not possible. Please refer to our Cancellation Policy for details.
6. Do you offer returns or exchanges?
Returns or exchanges are accepted only for damaged, defective, or incorrect products, reported within 48 hours of delivery.
Please refer to our Return & Exchange Policy for complete details.
7. What items are non-returnable?
- Sale or discounted items
- Customized or made-to-order products
- Items damaged due to misuse or washing
- Size or fit issues
8. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with your Order ID and clear photos/videos of the issue. Our team will assist you promptly.
9. When will I receive my refund?
Once the returned item passes quality inspection, refunds are processed within 5–7 working days to the original payment method.
10. Are shipping charges refundable?
Shipping charges, if applicable, are non-refundable, unless the return is due to an error from our side.
11. Will product colors look exactly the same?
We try our best to display product colors accurately. However, slight color variations may occur due to lighting or screen resolution. These are not considered defects.
12. How can I track my order?
Tracking details will be shared once your order is dispatched. You can also contact us for order status updates.
13. Do you ship all over India?
Yes, Rupshine delivers across India. Delivery availability may vary for remote locations.
14. How can I contact Rupshine?
You can reach us at:
📧 Email: contact@rupshine.com
📩 Instagram: @rupshine62